How long does it take for my money to be refunded?

Refunds are processed within 14 calendar days from the date we receive your returned items at our warehouse. This timeline ensures that your return is carefully inspected and the refund is issued promptly to your original payment method.

How Will I Know My Refund Has Been Issued?

Once your refund has been processed, you will receive an email confirmation. Depending on your payment provider, it may take an additional few business days for the funds to appear in your account.

What If I Haven’t Received My Refund?

If your refund has not been received after 14 days from the date we confirmed receiving your return, please contact our Customer Service team for assistance. You can reach us via the Contact Form or chat. Our team will investigate the matter and ensure your refund is issued as soon as possible.

Important Notes

• Please ensure you keep the proof of postage from your return until your refund has been processed. This documentation helps us resolve any issues with missing parcels.
• Refunds are issued to the original payment method. Depending on your bank or payment provider, additional processing time may apply.