How to return products?

We offer a 30-day returns period for online purchases (from date of receipt). Returned products must be in their original condition, with all original labels intact and no signs of use. Please also include the invoice with your return. You can find the invoice attached to the email with your order confirmation, or in your order details in "My orders" within your customer account, where you can download it in PDF format. 

First return free of charge: Each order placed with Reserved is entitled to one free return or complaint. Reserved will cover all costs and customs-related formalities for the first return or complaint associated with each order. Since your parcel will be shipped to the EU, customs clearance is required. Please ensure that the invoice for your order is included inside the parcel to facilitate smooth customs processing.

To file a return and return via an Evri parcel shop please follow these steps:

• Log in to your account and click on "My Orders".
• Select the order you want to return and click on Return Order (in Details.)
• Choose the "Return Label" option.
• Mark the items you want to return, fill out the return request form with the required information and confirm your return request.
• You will receive two emails within 24 business hours: one confirming your return form and one from Evri containing a Evri return label.

The email will also include a list of the nearest Evri parcel shops. If the provided list is not sufficient, you may also use Evris's locator to find a different shop address: Parcel Locator

Important! Once a return form is submitted, it cannot be modified, so please ensure that the items match what was originally declared. For any subsequent returns, all shipping costs and customs formalities will be the customer’s responsibility. Remember to retain the proof of posting in the event of a future complaint. As per our return policy, refunds are processed within 14 days from the date of receipt by our warehouse.

Due to customs declaration requirements, it is not permitted to return products from multiple orders in a single parcel. Each return must correspond to a single order, and all items being returned from that order must be placed in one parcel. This ensures accurate customs processing and avoids delays in the return process.

If the provided shipping method is not satisfactory, you may return items at your own cost and responsibility to:

LPP S.A. RESERVED GLOBAL STORE
BĘDZIESZYN 103
83-000 BĘDZIESZYN
Poland

In this case, the sender shall bear all costs and formalities relating to customs clearance.

Exchanges

We do not offer exchanges. If a different colour/size is desired, the item(s) must be returned using the procedure above, and a new order should be placed for the desired colour/size.

Please note that returns in store are no longer available.

If assistance is needed with downloading the invoice, please follow these instructions:

1. Log in to your account and click the YOUR ACCOUNT button.
2. Choose the MY ORDERS tab.
3. Click on 'Details' of your order.
4. Click the INVOICE button.
5. Click DOWNLOAD in the displayed window.