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How long does it take for a complaint to be investigated?

According to standard procedures, complaints are investigated within 14 calendar days from the date of receipt by our warehouse.

Privacy Policy Update!

We are constantly looking for new solutions to better respond to your expectations when using our Service. We respect your privacy and care about the protection of your information, so in connection with updating the operation of the Service, we ask you to read the new version of the Privacy Policy, where we present the principles of handling personal data, the scope of their processing and the rights and obligations you have in this connection.

Policy privacy

Privacy policy

  1. The administrator of your personal data (hereinafter: PDA) is: LPP S.A. based in Gdańsk, ul. Łąkowa 39/44 KRS No. 0000000778;
  2. You can contact the Data Protection Officer (hereinafter: DPO) at the e-mail address: dataprivacy@lpp.com or by conventional mail to PDA's address indicated above.
  3. For matters concerning your personal data, you can contact support.pl@reserved.com
  4. Your personal data will be processed on the basis of your explicit consent for the purpose of sending you commercial information (newsletter) on current special offers, news about products and services of brands belonging to LPP ( Reserved, House, Sinsay, Mohito, Cropp).
  5. Your personal data will be processed until you withdraw your consent to the newsletter subscription.
  6. If you are a registered user of our online store, you can manage your consent in the "My account" section.
For more information regarding the processing of your data see Policy privacy