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What should I do if I did not receive a return label?

If you have created a return form in your customer account and have requested for a GLS return label to be sent to your e-mail please note that labels are sent within 24 hours (excluding weekends - returns created after 2pm on a Friday will have a label sent on a Monday). Please also remember to check your junk/spam folder when checking for the e-mail from GLS. If you have not yet filed for a return, please proceed to do so first. Should you find that you have not received the label for any reason, please simply contact us through the contact form, by chat, or by phone and we will be more than happy to re-send it to you.

Privacy Policy Update!

We are constantly looking for new solutions to better respond to your expectations when using our Service. We respect your privacy and care about the protection of your information, so in connection with updating the operation of the Service, we ask you to read the new version of the Privacy Policy, where we present the principles of handling personal data, the scope of their processing and the rights and obligations you have in this connection.

Policy privacy

Privacy policy

  1. The administrator of your personal data (hereinafter: PDA) is: LPP S.A. based in Gdańsk, ul. Łąkowa 39/44 KRS No. 0000000778;
  2. You can contact the Data Protection Officer (hereinafter: DPO) at the e-mail address: dataprivacy@lpp.com or by conventional mail to PDA's address indicated above.
  3. For matters concerning your personal data, you can contact support.pl@reserved.com
  4. Your personal data will be processed on the basis of your explicit consent for the purpose of sending you commercial information (newsletter) on current special offers, news about products and services of brands belonging to LPP ( Reserved, House, Sinsay, Mohito, Cropp).
  5. Your personal data will be processed until you withdraw your consent to the newsletter subscription.
  6. If you are a registered user of our online store, you can manage your consent in the "My account" section.