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Problems with online payments

Not being redirected to the payment operator's page may be caused by various factors, including errors on the payment operator's page, the type of internet browser you're using or the type of device you're using. Our website is not compatible with mobile devices, therefore it is recommended to preferably use a computer when browsing.

Important! Please make sure that your card is equipped with the 3D secure security measure, without it your payment will not go through.

If errors occur, please use a computer and one of the two suggested internet browsers when making an order: Google Chrome or Mozilla Firefox (newest versions are preferable).

It would also be useful to refresh the page (CTRL+F5) and/or delete cookie files from your browser history.

Privacy Policy Update!

We are constantly looking for new solutions to better respond to your expectations when using our Service. We respect your privacy and care about the protection of your information, so in connection with updating the operation of the Service, we ask you to read the new version of the Privacy Policy, where we present the principles of handling personal data, the scope of their processing and the rights and obligations you have in this connection.

Policy privacy

Privacy policy

  1. The administrator of your personal data (hereinafter: PDA) is: LPP S.A. based in Gdańsk, ul. Łąkowa 39/44 KRS No. 0000000778;
  2. You can contact the Data Protection Officer (hereinafter: DPO) at the e-mail address: dataprivacy@lpp.com or by conventional mail to PDA's address indicated above.
  3. For matters concerning your personal data, you can contact support.pl@reserved.com
  4. Your personal data will be processed on the basis of your explicit consent for the purpose of sending you commercial information (newsletter) on current special offers, news about products and services of brands belonging to LPP ( Reserved, House, Sinsay, Mohito, Cropp).
  5. Your personal data will be processed until you withdraw your consent to the newsletter subscription.
  6. If you are a registered user of our online store, you can manage your consent in the "My account" section.