Shop safely!
The RESERVED store, whose owner is LPP S.A., can be found online at: www.reserved.com
Currently, the RESERVED brand does not provide a mobile app.
Remember!
RESERVED mobile apps are published by:
• LPP S.A. E-commerce in Google Play,
• LPP S.A. in App Store.
RESERVED apps published by other creators are a scam attempt.
Tips for safe online shopping
- Verify the website address:
- check the address or descriptions on the site for errors or typos - errors can indicate that the site is fake,
- the padlock symbol next to a store's web address does not mean that it is always safe to shop there - the padlock only indicates that communication is secure, which does not protect you from scammers,
- when using search engines, always check that you have been redirected to the official address of our store indicated above.
- Try to avoid clicking on links you get via e-mail, social media messaging service or text messages, especially shortened links that may take you to a fake site. If you receive such a message:
- be careful and check where the link leads to before you click it - hover the mouse cursor directly over the link without clicking on it to see the full website address,
- avoid logging into your online store account via the link you received. It’s safer to log in by typing in the store address yourself,
- do not download or install additional applications via the link you received. It’s safer to search for the application yourself on Google Play or App Store,
- after clicking on a link you received, do not provide your personal details or bank details to unverified entities,
- do not make additional payments, such as for the delivery / shipping of an order only based on the message you got. Always verify this with the store where you made the purchase.
- Verify the credibility of the online store:
- verify that the company exists and that the seller's contact information is provided on the website,
- unrealistic deals or super discounts may indicate that it is a scam attempt - always verify such bargains before making any purchase,
- check if the store's website provides documents such as terms of purchase, return policy or privacy policy – the absence of such documents or their overly simple form may indicate a scam.
- Update your computer software regularly and scan your devices with antivirus software.
- Use complex login passwords.
DEAR CUSTOMER!
If you're not sure whether you are at our official online store or if you receive suspicious messages about RESERVED, contact us at: support.lu@reserved.com
If you are the victim of a scam, you can report it to the police or to the relevant institution responsible for cyber security in your country. The list of institutions can be found here.